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  • Modern Workplace Excellence - MCL
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    Process Optimization - The Business and Sales Cycle
    Reading - Process Optimization: Get More From Your Processes
    Reading - Process Optimization Explained: Methods, Benefits & Tools
    Pre-Session Worksheet - The Business and Sales Cycle
    Process Optimization - Inter-Departmental Connectedness in the Customer Onboarding Experience
    Reading - How to Improve Interdepartmental Communication
    Reading - Customer Onboarding Guide With 6 Best Practices
    Pre-Session Worksheet - Inter-Departmental Connectedness in the Customer Onboarding Experience
    Process Optimization - Core Company Processes and the Importance of SOPs
    Reading - Why Are SOPs Important? Understanding Their Impact on ROI
    Reading - Top 10 Benefits of Using Standard Operating Procedures – Scribe
    Pre-Session Worksheet - Core Company Processes and the Importance of SOPs
    Day 3 Summarized
    Process Optimization - Streamlining Workflows for Operational Efficiency
    Reading - Practical Guide to Streamline Processes & Workflows – Pipefy
    Reading - 3 Steps to Streamline Workflows and Optimize Processes – Atlassian
    Pre-Session Worksheet - Streamlining Workflows for Operational Efficiency
    Customer Service & Relationship Building - Fundamentals of Communication
    Customer Service & Relationship Building - Agreement, Active Listening, and Complaint Handling
    Customer Service & Relationship Building - Adding Value & Problem Solving for your Customers
    Customer Service & Relationship Building - Top Traits of Great Salespeople & Customer Service Representatives and how to Develop yourself into one
    Operational Efficiency & Digital Transformation - Automation of Processes - Part 1
    Performance & KPI Development - Time Prioritization and Schedule Optimization to Get Things Done
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    Course info

    Modern Workplace Excellence - MCL

    • teacher: Dan Carpenter
    • teacher: Rhys James
    • teacher: Joel Silverstone
    • teacher: Michael Weatherhead

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